User Documentation

10 guides · Start with Getting Started if you're new

Everything you need to build, deploy, and manage WhatsApp chatbots on the Sarufi platform.

Getting Started

Create and manage workspaces — your team's shared environment for building chatbots.

Create and manage chatbots inside your workspace.

Understand the two flow types available — Conversation Flows and Meta Flows — and choose the right one for your chatbot.

Build scripted, state-machine chatbot conversations with the visual flow editor.

Build WhatsApp-native UI Flows with interactive screens, forms, and components.

Create knowledge bases from your documents and URLs so your chatbot can answer questions automatically.

Connect your chatbot to WhatsApp, your website, SMS providers, and more.

Invite team members, manage roles, create API keys, and configure workspace settings.

Understand your subscription plan, upgrade or downgrade, and manage billing.