Billing & Plans

Your subscription plan determines what you can do on the platform — how many workspaces you can create, how many chatbots each workspace can have, how large your team can be, and more.

Billing is managed from your Profile page: click your avatar at the bottom of the sidebar → Profile.

Your Current Plan

The Profile page shows:

Your current plan name (e.g., Free, Starter, Pro, Business)
Your plan status (Active, Cancelled, Expired)
The renewal date (for paid plans)
A summary of your current usage vs. plan limits

Plan Limits

Each plan enforces limits on the following resources:

Resource	What it limits
Workspaces	Maximum number of workspaces you can create
Chatbots per workspace	Maximum chatbots per workspace
Flows per chatbot	Maximum conversation flows + meta flows per chatbot
Knowledge bases per workspace	Maximum KBs you can create in a workspace
Team members per workspace	Maximum members per workspace (not counting the owner)

When you reach a limit, the relevant Create button will show an upgrade prompt instead of opening the creation form.

Tip: Hover over or click the upgrade prompt to see which plan removes the limit you have hit.

Browsing Available Plans

Go to your Profile page.
Scroll to the Plans section.
All available plans are displayed with:
- Plan name and monthly/annual price
- A feature comparison table showing the limits for each plan
- A Select Plan or Upgrade / Downgrade button

Compare plans side by side to find the one that fits your needs.

Upgrading Your Plan

Go to your Profile page → Plans section.
Find the plan you want to upgrade to.
Click Upgrade.
You are taken to the payment checkout page.
Enter your payment details and confirm.
Your new plan activates immediately after successful payment.

Your new limits take effect right away — any resources you were blocked from creating are now accessible.

Downgrading Your Plan

Important: Downgrading may reduce your limits. If you currently have more resources than the lower plan allows (e.g., more chatbots than the lower plan's limit), those resources are not automatically deleted — but you may not be able to create new ones until you are within the new limits.

Go to your Profile page → Plans section.
Find the plan you want to downgrade to.
Click Downgrade.
A Downgrade Preview dialog appears listing what you will lose (features and limits that change).
Review the preview carefully. If you are happy, click Confirm Downgrade.

The downgrade takes effect at the end of your current billing period (for paid-to-paid downgrades) or immediately (for paid-to-free).

Cancelling Your Subscription

Go to your Profile page.
In the billing section, click Cancel Subscription.
Confirm the cancellation.

After cancellation, your plan remains active until the end of the current billing period. After that, you revert to the Free plan and its associated limits.

Billing History & Invoices

Your payment history and downloadable invoices are available in the Billing section of your Profile page.

View past payments with amounts and dates
Download PDF invoices for your records

Contact Sales

Some plans marked with Contact Sales are enterprise plans with custom limits and pricing. To enquire:

Click Contact Sales on the plan card.
A sales representative will reach out to discuss your requirements.

Plan Limit Reference (by Feature)

Plan Feature	Where it applies
`max_workspaces`	Workspaces page — Create Workspace button
`max_chatbots_per_workspace`	Chatbots page — Create Chatbot button
`max_flows_per_chatbot`	Conversation Flows / Meta Flows pages — Create Flow button
`max_knowledge_bases`	Knowledge Bases page — Create Knowledge Base button
`max_team_members`	Settings → Members tab — Invite Member button

Workspaces — Create workspaces (affected by max_workspaces)
Chatbots — Create chatbots (affected by max_chatbots_per_workspace)
Conversation Flows — Create flows (affected by max_flows_per_chatbot)
Knowledge Bases — Create KBs (affected by max_knowledge_bases)
Team & Settings — Invite members (affected by max_team_members)